01
Scope Of This Policy
This Return, Exchange and Refund Policy ("Policy")
applies exclusively to Orders placed directly through
the official Clean Sin website [INSERT WEBSITE URL],
operated by Globemark Beverages LLP.
It forms part of, and is subject to, our Terms
and Conditions.
Orders placed through Amazon, Flipkart, Blinkit,
Zepto, Swiggy Instamart or retail/modern trade are
governed exclusively by the relevant marketplace's
own return, refund and cancellation policy.
02
Why Our Policy Is Stricter
Clean Sin Products are perishable, consumable food
and beverage items. In the interest of food safety,
hygiene and compliance with the Food Safety and
Standards Act, 2006 and regulations framed
thereunder, Globemark cannot accept the return
of any Product once it has left our fulfilment
centre.
Returns are therefore limited to the specific
circumstances expressly listed in Section 3
of this Policy.
This approach also reflects industry-standard
practice for packaged food and beverage
e-commerce in India.
03
Eligible Cases
You may request a replacement or refund only
in the following circumstances:
Eligible
-
Damaged in transit — outer packaging
or product container arrives visibly
crushed, leaking or broken.
-
Wrong product or flavour delivered.
-
Missing item(s) from the shipment.
-
Expired product delivered.
-
Tampered packaging or safety seal.
-
Verified genuine manufacturing defect.
Not Eligible
-
Change of mind.
-
Taste or flavour preference.
-
Partial consumption.
-
Products that have been opened.
-
Improper storage after delivery.
-
Reporting after the applicable window.
04
Reporting Window & Proof
Eligible issues must be reported within
forty-eight (48) hours of delivery.
To help us verify and process your request quickly,
please provide:
-
Your Order ID and registered contact details.
-
Clear photographs and, where possible,
an unboxing video showing the product,
batch/best-before details and the issue.
-
A brief description of the issue.
Requests submitted after the 48-hour window,
or without adequate supporting evidence, may
not be eligible for replacement or refund,
at Globemark's reasonable discretion.
05
How To Raise A Request
Email our customer support team at
[INSERT SUPPORT EMAIL]
with the subject line:
Return/Replacement Request — [Order ID]
Alternatively, you may use the support/contact
section of the Website.
Our team will acknowledge your request within
forty-eight (48) hours and inform you of the
outcome after verification, typically within
three (3) to five (5) business days.
06
Replacement Or Refund
Where a request is approved under the eligible
circumstances, Globemark will, at its discretion
and depending on stock availability, offer:
-
A free replacement of the affected item(s),
shipped at no additional cost to you.
-
A full refund of the amount paid for the
affected item(s), processed to your original
payment method.
Approved refunds are initiated within
seven (7) to ten (10) business days of approval
and may take a further two (2) to seven (7)
business days to reflect in your account,
depending on your bank or payment provider.
Shipping charges, if any, are refunded only where
the entire Order is affected by an eligible issue.
07
Order Cancellation
You may cancel an Order free of charge at any time
before it has been dispatched by contacting customer
support with your Order ID.
The full amount paid will be refunded to your
original payment method within the timelines
stated in Section 6.
Once an Order has been dispatched, it cannot be
cancelled, given the perishable nature of the
Products and food-safety handling requirements.
In such cases, you may raise a request only under
the eligible circumstances described in Section 3
after delivery.
Globemark also reserves the right to cancel an
Order prior to dispatch in the circumstances
described in the Terms and Conditions, including
stock unavailability, pricing error or suspected
fraud, in which case a full refund will be issued.
08
Shipping Costs
Where a replacement or refund is approved due to
a fault attributable to Globemark or our logistics
partner, Globemark bears the cost of the resolution.
-
Damaged product.
-
Wrong item.
-
Missing item.
-
Expired product.
-
Tampered product.
This includes any return shipping we may request
for verification purposes.
09
Non-Returnable Items
The following are not eligible for return,
replacement or refund, except where required
by applicable law:
-
Promotional or complimentary items.
-
Products purchased during clearance/final-sale
promotions where expressly marked as
non-returnable at the time of purchase.
-
Any item that has been opened.
-
Any item that has been consumed.
-
Any item improperly stored after delivery.
10
Statutory Rights
Nothing in this Policy limits your statutory rights
as a consumer under the Consumer Protection Act,
2019, the Consumer Protection (E-Commerce) Rules,
2020 or other applicable law.
This includes your right to approach the National
Consumer Helpline or the appropriate consumer
forum/commission.
11
Grievance Officer
If you are not satisfied with the resolution of
your return, replacement or refund request, you
may escalate the matter to our Grievance Officer.
-
Name: [INSERT GRIEVANCE OFFICER NAME]
-
Email: [INSERT GRIEVANCE EMAIL]
-
Address:
[INSERT REGISTERED OFFICE ADDRESS,
NEW DELHI, INDIA]
12
Changes To This Policy
Globemark may update this Policy from time to time.
The version applicable to your Order is the one
published on the Website at the time the Order
was placed.
The current version supersedes all prior versions
upon publication.
13
Contact Us
For questions regarding returns, replacements,
refunds or cancellations, please contact:
-
Globemark Beverages LLP
-
Registered Office:
[INSERT REGISTERED OFFICE ADDRESS,
NEW DELHI, INDIA]
-
Email:
[INSERT SUPPORT EMAIL]
-
Phone:
[INSERT SUPPORT PHONE NUMBER]
